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For example:
- Which drill you were using
- What options you chose
- What you were doing when the error occurred
- The complete text of any error message
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questions...
Can I just phone directly?
There's no direct phone line for now, but we are happy to arrange a call with you via email or voicemail!
Just leave your contact information and the best time to reach you, and we'll call you back.
In general, sending your question through this contact form is the best way to get through.
I submitted a question — when will I get a reply?
First, check your junk mail folder — sometimes normal messages are filtered out accidentally.
Next, it's possible that your email address was mistyped; just write us again (and double-check your email address) if you think our reply may have been misdirected or lost.
Questions are normally answered the same day, often within an hour for anything urgent.
I had a problem submitting a payment. What should I do?
Don't send credit card details or other private financial information through email or using this contact form.
Instead, describe what happened (including any error messages) and we'll check if the payment went through. If it didn't, we'll help you retry.
